Tuesday, April 15, 2008

Talk about picking a bad week...

Wouldn't you know it, but that I would pick the week when American grounds hundreds of flights each day to try to make a cross-country trip. To put it simply, I only boarded one flight for which I was scheduled, and that one didn't land where it was supposed to when it was supposed to. It makes for a great war story, be assured. It ended with my coworker and me (literally) sprinting through LaGuardia and getting on the plane with only five minutes to spare. If anyone is curious, running with a luggage lock in one's shoe is decidedly not a comfortable thing to do.

I do, however, want to call out the customer service agents at both Delta and United for both finding us flights that got us where we needed to go in reasonable time and with what can only be described as very good attitudes. With everything that was going on, I'm frankly amazed we were able to get where we were going without either booking a hotel room or sleeping in the airport. Despite it all, I'm most impressed.